MJ HOODS is offered in monthly preorder batches. Your product selection shows the current batch and its ordering deadline. Once a window closes, you will need to wait for the next monthly release.
Estimated delivery is 2–3 weeks after ordering. This covers your order’s processing and delivery; it is an estimate rather than a guaranteed arrival date. Any available shipping choices and charges are shown before payment.
Please check your shipping address carefully. For a change or delivery update, email mjhoodsshop@outlook.com with your order details.
Within 6 hours: email us with your order number to cancel for a full refund or request a change to the design, size or address. After this voluntary window, changes may not be possible.
Damaged, defective or incorrect item: contact us within 7 days of delivery with photos of the item and packaging so we can arrange a free replacement.
These service windows do not limit your statutory rights. Where EU consumer rules apply, you can withdraw from an online order for a standard, non-personalised hoodie within 14 days after delivery. Choosing one of our standard sizes does not make the item personalised. Statutory remedies for faulty or misdescribed goods remain available.
To cancel, request a return or report an issue, email mjhoodsshop@outlook.com with your order number. We will provide the next steps and return address where applicable. Approved refunds go back to the original payment method.
