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NOVEMBER BATCH OPEN · DELIVERY IN 2–3 WEEKS
MJ HOODS Shop the drop

Shipping policy

MJ HOODS Shipping Policy

Last updated: 17 October 2026

Monthly batch pre-orders

MJ HOODS accepts pre-orders in monthly batches. The current batch and its ordering deadline are shown on the product page when you order. Your order is for the design and size you select at checkout.

Delivery estimate

Estimated delivery is 2–3 weeks after ordering. This means calendar weeks and includes the time before dispatch and delivery. It is an estimate, not a guaranteed arrival date.

If a delay affects your order, contact us at mjhoodsshop@outlook.com with your order number. Any rights you have if delivery is late or your order does not arrive remain unaffected.

Delivery availability and charges

Delivery availability for your address and any shipping charges are shown before payment. Review the delivery details and final total before placing your order.

Your delivery address

Please check that your name, address and contact information are correct before paying. If you notice a mistake, email mjhoodsshop@outlook.com as soon as possible with your order number and the correction. We will check whether the address can still be changed.

Missing, damaged or incorrect deliveries

If your order has not arrived within the estimated timeframe, contact us so we can investigate. If it arrives damaged, defective, or with a design or size different from what you ordered, please report it within 7 days of delivery and include photographs of the item and its packaging. We offer a free replacement for damaged, defective or incorrectly supplied items.

The 7-day reporting request helps us handle the issue promptly; it does not limit your statutory rights for faulty goods, incorrect goods or non-delivery.

Contact

For delivery questions, email mjhoodsshop@outlook.com. Include your order number if you have already ordered.

For earlier orders of other products, the delivery terms provided when you purchased continue to apply.

Shipping & monthly batches

MJ HOODS is offered in monthly preorder batches. Your product selection shows the current batch and its ordering deadline. Once a window closes, you will need to wait for the next monthly release.

Estimated delivery is 2–3 weeks after ordering. This covers your order’s processing and delivery; it is an estimate rather than a guaranteed arrival date. Any available shipping choices and charges are shown before payment.

Please check your shipping address carefully. For a change or delivery update, email mjhoodsshop@outlook.com with your order details.

Read the full shipping policy.

Cancellations & returns

Within 6 hours: email us with your order number to cancel for a full refund or request a change to the design, size or address. After this voluntary window, changes may not be possible.

Damaged, defective or incorrect item: contact us within 7 days of delivery with photos of the item and packaging so we can arrange a free replacement.

These service windows do not limit your statutory rights. Where EU consumer rules apply, you can withdraw from an online order for a standard, non-personalised hoodie within 14 days after delivery. Choosing one of our standard sizes does not make the item personalised. Statutory remedies for faulty or misdescribed goods remain available.

To cancel, request a return or report an issue, email mjhoodsshop@outlook.com with your order number. We will provide the next steps and return address where applicable. Approved refunds go back to the original payment method.

Read the full returns policy.