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Refund policy

MJ HOODS Refund & Cancellation Policy

Last updated: 17 October 2026

Changes and cancellations within 6 hours

You may cancel your order for a full refund or request a change to your selected design or size within 6 hours of placing the order. Email mjhoodsshop@outlook.com with your order number and the change or cancellation you are requesting.

After 6 hours, we cannot guarantee a voluntary cancellation or design or size change. Contact us and we will check what is possible. This voluntary service window does not remove any cancellation, withdrawal, refund or other rights you have under applicable consumer law.

Damaged, defective or incorrectly supplied items

If your hoodie arrives damaged, defective, or is not the design or size you ordered, please email mjhoodsshop@outlook.com within 7 days of delivery. Include your order number and photographs of the item and its packaging. We offer a free replacement for damaged, defective or incorrectly supplied items.

The 7-day reporting request is our process for arranging prompt help. It is not a deadline that removes your statutory rights. Our replacement offer does not limit any repair, replacement, price reduction or refund remedy available to you by law.

EU customers: cancellation after delivery

If you are an EU consumer buying a standard, non-personalized item online, you have the right to cancel your purchase without giving a reason within 14 days of receiving it. Selecting one of our standard designs or sizes does not make the hoodie personalized.

To exercise this right, email mjhoodsshop@outlook.com with a clear statement that you are withdrawing from the purchase. Include your name, order number and delivery date. You may use the wording below, but you do not have to:

“I am withdrawing from my purchase. My name is [your name], my order number is [order number], and I received the order on [delivery date].”

After notifying us, return the goods within the applicable 14-day return period. Contact us for return instructions and the correct return address. We will issue the refund within 14 days of your withdrawal notice, including the standard outbound delivery charge where required. We may wait until we receive the returned goods or evidence that you have sent them back, whichever is earlier, where the law allows.

Any return-shipping cost you are legally responsible for will depend on the information provided before purchase and the applicable law. You will not be charged return costs for a damaged, defective or incorrectly supplied item where those costs must be covered by us.

Refund method

Refunds are made to the original payment method unless another method is agreed where permitted. The time for a processed refund to appear depends on your bank or payment provider. Contact us if you need help checking its status.

Your consumer rights

Nothing in this policy limits mandatory consumer rights in your country. The 6-hour voluntary changes window, the 7-day issue-reporting request, and the fact that orders are collected in monthly batches do not override statutory withdrawal rights or rights relating to faulty, incorrect or undelivered goods.

Contact

For cancellations, changes, returns or a problem with your order, email mjhoodsshop@outlook.com.

For earlier orders of other products, the terms provided when you purchased continue to apply. Nothing here removes mandatory consumer rights.

Shipping & monthly batches

MJ HOODS is offered in monthly preorder batches. Your product selection shows the current batch and its ordering deadline. Once a window closes, you will need to wait for the next monthly release.

Estimated delivery is 2–3 weeks after ordering. This covers your order’s processing and delivery; it is an estimate rather than a guaranteed arrival date. Any available shipping choices and charges are shown before payment.

Please check your shipping address carefully. For a change or delivery update, email mjhoodsshop@outlook.com with your order details.

Read the full shipping policy.

Cancellations & returns

Within 6 hours: email us with your order number to cancel for a full refund or request a change to the design, size or address. After this voluntary window, changes may not be possible.

Damaged, defective or incorrect item: contact us within 7 days of delivery with photos of the item and packaging so we can arrange a free replacement.

These service windows do not limit your statutory rights. Where EU consumer rules apply, you can withdraw from an online order for a standard, non-personalised hoodie within 14 days after delivery. Choosing one of our standard sizes does not make the item personalised. Statutory remedies for faulty or misdescribed goods remain available.

To cancel, request a return or report an issue, email mjhoodsshop@outlook.com with your order number. We will provide the next steps and return address where applicable. Approved refunds go back to the original payment method.

Read the full returns policy.